In 2005, J.L. Morgan & Associates was established to provide organizations with the ability to track and report how their organization performed relative to the patient experience. The patient experience is a crucial aspect of healthcare as it directly impacts the quality of care provided and patient outcomes.
Conducting telephone-administered surveys and web-based (email) surveys; J.L. Morgan & Associates, Inc. provides real-time data for our partner organizations. Our unique and proprietary software was written and created exclusively to provide each organization, with a statistically sound method of determining, tracking, and benchmarking all necessary data.
We are a CMS-approved vendor and have a rapidly growing database. Currently contracting our services to facilities across the nation; J.L. Morgan & Associates, Inc. benchmarks data by national percentages (as applicable), state, or entire database. Surveys and methodology are JCAHO and HIPAA Compliant.
We are efficient, providing an immediate return on investment.
With all expenditures, it is important to consider the cost of services and return on investments to the organization. There is one cost per service rendered within a one-year agreement. Meaning, there will not be unforeseen costs. We do not extend additional costs for user access, reports, XML reporting, and education/training. There will be unlimited user access, our team reports all data to CMS, education will be conducted as new team members onboard to your organization, and there is 24-hour access to real-time proprietary reports/data.
Our motto is “Your success is our success”, our goal main goal is to provide you with your data that can help you be successful! When your facility is successful, we are successful.