Understanding patient satisfaction is key to delivering exceptional care. That’s why we’re excited to introduce our newly developed Net Promoter Score (NPS) report, designed to provide deeper insights into your patients experiences and perceptions.
What is the Net Promoter Score (NPS)? The OAS CAHPS and HCAHPS surveys include a crucial question:
Using any number from 0 to 10, where 0 is the worst facility possible and 10 is the best facility possible, what number would you use to rate this facility?
This question allows patients to assess your facility on a scale of 0-10. However, our new NPS report takes this a step further by analyzing what factors contribute to these ratings and how likely patients are to recommend your facility to others.
How is the NPS Calculated?
NPS is based on a simple but powerful formula that categorizes patients into three groups:
Detractors (0-6): Patients who had a negative or neutral experience and may not recommend your facility.
Passives (7-8): Patients who had a satisfactory experience but aren’t likely to actively promote your facility.
Promoters (9-10): Patients who had an excellent experience and are highly likely to recommend your facility.
Your overall NPS score is calculated by subtracting the percentage of Detractors from the percentage of Promoters. A higher score indicates greater patient satisfaction and loyalty.
How Can This Report Benefit You?
Identify Strengths & Weaknesses: Understand which aspects of your facility are driving positive experiences and which areas may need improvement.
Benchmark Performance: Compare your NPS score to our extensive database to see how you measure up against industry standards.
Drive Patient Loyalty: Use insights from the report to enhance patient satisfaction and build long-term trust.
You can now find this report within JLM Solutions. We believe this new report will be a valuable tool in helping you better understand and improve patient satisfaction. By leveraging NPS insights, you can make data-driven decisions to enhance patient care and overall experience.
If you have any questions or need further details, please don't hesitate to reach out. We're here to help you make the most of this powerful new tool!
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