CAHPS

J.L. Morgan & Associates, Inc. has been a CMS-approved CAHPS survey vendor since 2005. We strive to be innovated and leaders in the healthcare field. Our database HCAHPS averages 5 to 8% higher than the national average.

HCAHPS®

(Hospital)

The Hospital Consumer Assessment for Providers and Systems (HCAHPS) survey was developed in 2005 by the AHRQ to help provide a standardized hospital survey regarding patient satisfaction. Results from the survey are publically reported to provide consumers with comparative information so they can make an informed decision when selecting a hospital for their care. The HCAHPS survey is also one of four domains that are part of the Value Based Purchasing Program, which is used for Medicare reimbursement.

Helpful Tips:

HCAHPS 101 – An introduction to HCAHPS
HCAHPS Top Box Methodology – Each measure that makes up the composites
CMS Stars Ratings– How HCAPS Stars ratings are calculated
2022 HCAHPS Fact Sheet– (CAHPS® Hospital Survey)
2022 Survey Instruments English Telephone Script and Spanish Telephone Script – The script explains the purpose of the survey and confirms necessary information about the patient. Interviewers must not conduct the survey with a proxy.

Resources:

HCAHPS Quality and Assurance Guidelines – CMS version 18.0 March 2023.
Technical Notes for HCAHPS Star Ratings – 2023 five-star quality ratings to its Compare website, the Centers for Medicare & Medicaid Services (CMS) publish HCAHPS Star Ratings on its Hospital Compare Website. Star Ratings make it easier for consumers to use the information on the Compare Web sites and spotlight excellence in healthcare quality.
HCAHPS Percentile Table – This is the link to the most recent HCAHPS Percentile Table (04/26/2023). You can compare your percentages to the national percentiles.