CAHPS

At J.L. Morgan & Associates, Inc., we’ve proudly served as a CMS-approved CAHPS (Consumer Assessment of Healthcare Providers and Systems) survey vendor since 2005. Our dedication to excellence and innovation has positioned us as trusted leaders within the healthcare community. We understand the vital role patient experience plays in shaping the future of healthcare. With years of expertise in patient experience measurement and a deep understanding of healthcare regulations, J.L. Morgan & Associates stands out as a trusted partner.

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CG CAHPS

(Clinical Group Consumer Assessment of Healthcare Providers and Systems)

J.L. Morgan proudly operates over 30 healthcare facilities that leverage the AHRQ 3.1 version of the Consumer Assessment of Healthcare Providers and Systems (CG CAHPS) survey. This insightful survey is meticulously crafted to gather in-depth feedback at the provider level, empowering healthcare organizations to truly understand and enhance patient experiences.

Available in both Spanish and English, the CG CAHPS survey invites patients to share their thoughts on their interactions with ambulatory care providers over the past six months. By highlighting key elements such as communication, responsiveness, and overall care quality, this survey provides invaluable data that drives meaningful improvements in patient services and outcomes across our facilities. We're excited to continue transforming healthcare through these insights!

The CG CAHPS survey, which is available in both Spanish and English, asks patients about their interactions and experiences with their ambulatory care providers over a six-month period. By focusing on key aspects such as communication, responsiveness, and the overall quality of care, the survey provides valuable data that can drive improvements in patient services and outcomes across these facilities.

HCAHPS®

(Hospital Consumer Assessment of Healthcare Providers and Systems)

The HCAHPS survey, established in 2005 by the Agency for Healthcare Research and Quality (AHRQ), is a cornerstone for measuring patient satisfaction in hospitals. This standardized survey allows patients to provide feedback on their hospital experiences, including communication with staff, cleanliness, discharge processes, and overall care.

The HCAHPS survey isn’t just a requirement, it’s an opportunity to showcase what makes your hospital exceptional. As the national standard for inpatient care satisfaction, HCAHPS highlights the quality of your team’s communication, environment, and overall service. Publicly reported results influence how patients choose their care and play a critical role in Medicare’s Value-Based Purchasing Program, directly impacting your bottom line.

J.L. Morgan’s expertise ensures your hospital not only meets these challenges but excels. We help you uncover what matters most to your patients, identify areas of improvement, and consistently outperform national averages. With us, you’ll build trust, improve care, and maximize reimbursement, all while strengthening your hospital’s reputation.

HHCAHPS®

(Home Health Consumer Assessment of Healthcare Providers and Systems)

Since October 2010, the Centers for Medicare & Medicaid Services (CMS) have championed the participation of Home Health agencies in the Home Health Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) surveys. This initiative is a wonderful opportunity to capture valuable patient experiences and elevate the quality of care provided in home health settings. To maintain the utmost reliability and consistency of these surveys, CMS requires that all survey vendors obtain certification for conducting the HHCAHPS surveys on behalf of the agencies.

J. L. Morgan & Associates, Inc. stands out as a trusted CMS-approved survey vendor, renowned for its exceptional skills in administering these important surveys. The role of these vendors is pivotal, as CMS regulations prevent Home Health agencies from conducting their own HHCAHPS surveys. This essential requirement safeguards against bias and ensures the integrity of the data collected.

In June 2022, J. L. Morgan proudly reported a remarkable response rate of 37.49% for their surveys—well above the national average of 21.24%. This outstanding achievement not only reflects the effectiveness of their survey methodologies but also demonstrates their dedication to gathering meaningful feedback. This feedback is crucial for continuously improving the quality of services in the home health care sector. Together, we are making strides in enhancing patient experiences and care in our communities!

OAS CAHPS®

(Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers and Systems)

As a CMS-approved vendor for the OAS CAHPS (Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers and Systems), we are entrusted to conduct comprehensive patient experience surveys. Our survey examines critical aspects of the patient journey, including the quality of the surgery or procedure, the efficiency of the check-in process, the clarity and effectiveness of staff communication, the responsiveness of healthcare providers, the cleanliness and safety of the facility, and the thoroughness of the discharge instructions.

By gathering detailed feedback from patients, we aim to not only enhance their overall outcomes but also drive continuous improvement in our service offerings. This valuable information allows us to identify areas for enhancement and to implement strategies that prioritize patient satisfaction and quality care across our operations.

ED CAHPS

(Emergency Department Consumer Assessment of Healthcare Providers and Systems)

In April 2016, the Centers for Medicare & Medicaid Services (CMS) announced the completion of the feasibility test for Version 3.0 of the Emergency Department survey. This test focused on patients who were discharged from the emergency room and returned directly to the community. The survey was conducted using various methods, including mail notifications with an online survey link, email notifications with an online survey link, a combination of email and mail notifications accompanied by phone administration, and real-time distribution of paper surveys completed by hospital staff, with options for mail-in or phone completion.

This survey is designed to provide patients with an opportunity to share their honest feedback about the care they received. It addresses topics such as communication with doctors and nurses, the timeliness of care, cleanliness of the facility, and how well patients were informed during their visit. By collecting detailed feedback from patients, hospitals gain insights into current care practices and a better understanding of what is working well and what can be improved. The feedback received directly impacts how hospitals care for future patients and how CMS and other healthcare organizations evaluate hospital performance. Additionally, the survey results are used to identify trends, monitor patient satisfaction, and ensure that healthcare providers meet national standards.

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CAHPS

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