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J.L. Morgan & Associates, Inc. has been a CMS-approved CAHPS survey vendor since 2005. We strive to be innovated and leaders in the healthcare field. Our database HCAHPS averages 5 to 8% higher than the national average.


(Outpatient Ambulatory Surgery or Services)

J.L. Morgan is pleased to be a CMS approved vendor for the OAS (Outpatient Ambulatory Surgery or Services). This survey includes questions about the patients experiences regarding their surgery or procedure, check-in process, communication and responsiveness of staff, cleanliness of the facility, and discharge process for the patient. We at J.L. Morgan preform this survey to receive the patiences feedback on their experience to help better their results and help you as a company!

Helpful Tips:


  • OAS CAHPS Protocols and Guidelines – The most recent is version 8.0 from November 2023.

  • Proposed Rule for Calendar Year 2023– (IMPORTANT UPDATE)  Announced on July 22 of 2022 from OAS CAHPS website. CMS has issued the mandates for participation. Effective January 2024 participation is required of HOPDs, (Hospital Based Outpatient Departments). Effective January 2025, all ASCs, (Ambulatory Surgery Centers) will be required to participate

Our blog post related to CAHPS:

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