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Recent Announcements

CMS Announces Proposed Ruling for a Post-Discharge Follow-Up Program
Please click HERE for more information regarding the Center for Medicare and Medicaid Services (CMS) recent announcement on a new proposed ruling that hospitals establish a post-discharge follow-up program. The ruling is based on a number of recent findings from CMS and the AHRQ that focused on transitioning patients from the hospital to their home or home health agency. Improved patient outcomes and reduced unplanned readmissions attributed to a comprehensive post-discharge follow-up program have led to this new ruling from CMS.3 Along with cost, other supporting evidence for a post-discharge follow up process include patient compliance, adherence to discharge instructions and medication regimens, all which point to an improved care transition. The official proposed ruling can be viewed at

We would like to thank our members that are already a part of the Preventative Care Program. Your participation shows the vision of your organization on being ahead of the curve in addressing and improving the patient care transition process. For those that would like more information regarding our program or to sign up for the free 30 day beta trial, please feel free to contact our sales department at or

Best Practices Article
Here at J. L. Morgan, we are in the continual process of providing meaningful research to help organizations address issues facing the healthcare industry today. Our latest article entitled “Focus On Individual Measures To Improve HCAHPS Composite Results” details how focusing on a handful of key measures can have the greatest impact on improving your HCAHPS and Patient Satisfaction results. – Jay S. Bishop, MSHA, CPHQ – Chief Operating Officer

Preventative Care Survey Program

The results and statistical findings gathered via the Preventative Care survey continue to provide real time patient information specific to the patient’s condition, compliance with discharge orders, as well as satisfaction with the patient’s perception of the overall inpatient experience. All data ratings are complimented by documentation of the patient’s direct comments. For more information, please click HERE.


Emergency Department Patient Experience of Care (ED PEC)

The Center for Medicare and Medicaid Services (CMS) has released updates regarding their Emergency Department Patient Experiences with Care (ED PEC). We have provided a summary of the highlights of this program and what you can expect. For more information, please click HERE.


AlaHA Presentation – February 2015

J. L. MORGAN & Associates recently presented at the AlaHA Leadership Forum to provide details regarding CAHPS® and how a Preventative Care program can be used to complement these regulated programs. For more information, please click HERE.


Educational Webinars

Reducing 30-day Readmissions November 19, 2015 at 11:00 AM CST

Click Here to Register





Recent Updates

Best Practices



 CMS ED PEC Update


Preventative Care Informational Presentation


      Preventative Care National        Communication/Information









Post Discharge Follow Up Calls
Patient Satisfaction
Employee Morale/Satisfaction
Physician Opinion
Culture of Safety
Custom (Facility Specific Surveys)
Community Needs Assessment/
Market Share Analysi

Preventative Care Survey Program


We provide hundreds of facilities across the nation with cutting edge technology, offering them real time data for: HCAHPS, HHCAHPS, CG CAHPS, Patient Satisfaction, Culture of Safety, Employee Morale, Facility Specific Surveys.  Conducting telephone administered surveys; we provide real time data for our contracted facilities.  More>>


J. L. Morgan & Associates, Inc.
7057 Meadowlark Drive
Birmingham, Alabama 35242

Call us anytime at 205-995-4226, or click here to fill out our online form.


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7057 Meadowlark Drive | Birmingham, Alabama 35242
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