For over fifteen years, J. L. Morgan & Associates, Inc. has provided their clients real time, cost efficient data pertaining to patient satisfaction specializing in a variety of surveys specific to our their goals and objectives.

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CMS Proposed Ruling on Post-Discharge Follow Up Calls

The latest proposed ruling from CMS focuses on hospitals implementing a post-discharge follow up call program in 2016. The ruling is based on a number of recent findings from CMS and the AHRQ that focused on transitioning patients from the hospital to their home or home health agency. Improved patient outcomes and reduced unplanned readmissions attributed to a comprehensive post-discharge follow-up program have led to this new ruling from CMS. The official proposed ruling can be viewed at - Learn more


OAS CAHPS Training Sessions

Each Tuesday we will offer OAS Training for HOPD's or ASC's starting the new OAS CAHPS survey in 2016. 

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Emergency Department Patient Experience of Care (EDPEC) Update - January 2016

CMS has provided an update regarding the status of the EDPEC surveys and when they will be implemented. Unfortunately, there has been no change since the July 2015 update. The latest update states the EDPEC mode experiment is taking place at this time. Once it is completed, the survey questions and protocol will be further refined. There is not a date or a decision regarding national implementation at this time.


J. L. Morgan will continue to stay on top of this and provide you the latest information as it is made available.

      •  CGCAHPS
      •  HCAHPS
      •  Home Health CAHPS
      •  OAS CAHPS
patient satisfaction 
  • Clinic
  • Emergency Department
  • Inpatient
  • Outpatient Surgery
  • Outpatient Testing
  • Custom Surveys to meet any need

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A trusted leader in health care research  for over 15 years

Human resources
  • Culture of Safety
  • Employee Separation
  • Employee Morale
  • Physician Satisfaction


  • Reach 100% of your inpatient discharges
  • Conducted by medically trained staff
  • Immediate feedback
  • Reduce hospital readmissions
  • Simple implementation

JLM Quarterly Update - Jan 2016

Sign Up for our next JLM Quarterly Update Seminar in January!

OAS CAHPS Interim Approved Vendor List Now Available

CMS has released the list of approved vendors who can perform the OAS CAHPS survey for 2016. If you are interested in participating in the voluntary program starting with January 2016 discharges, you must select one of the apporved vendors from the list.


J. L. Morgan is pleased to participate in the new OAS CAHPS survey and is glad to answer any questions you might have. For more information, please CLICK HERE.

New White Paper Available

Our latest article on "The Case for Implementing a Post-Discharge Call Program" is now available. Please click HERE to access it.



4th Quarter Educational Webinar (1/26)

How to access JLM reports

Recorded Webinar (17 Min)

Congratulations to our J. L. Morgan Clients!

J. L. Morgan and Associates is pleased to announce that three of our longtime clients recieved a CMS "5 Star" rating for patient experience during the last quarter. Their success only proves what is possible when an organization utilizes any and all resources to better serve their patients experience. We are honored to be a part of this.


CMS Five Star Hospitals

 - King's Daughter Medical Center - Brookhaven, Ms

 -  Ouachita Community Hospital - West Monroe, La

-   South Texas Spine and Surgical Hospital - San Antonio, Tx