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We are pleased to announce we have relocated our call center in Birmingham, Alabama. We are still located in Birmingham, but have moved to a larger site that will allow us to grow for years to come. We realize our clients are the main reason for this expansion and want to thank each of you for your continued support. If you are ever in the Birmingham area, please stop by!


JL Morgan & Associates

7057 Meadowlark Drive

Birmingham, AL 35242

                                                              Main Line: 205-995-4226



Educational Resources


Please Register for Reducing 30-day hospital readmissions while improving HCAHPS scores (Sponsored by J.L. Morgan & Associates) on September 25, 2015 at 11:00 AM CDT at:

Educational session on utilizing the Preventative Care Program to help reduce 30-day readmissions while improving HCAHPS scores at your organization. After registering, you will receive a confirmation email containing information about joining the webinar.

View System Requirements

Preventative Care Survey Program

The results and statistical findings gathered via the Preventative Care survey continue to provide real time patient information specific to the patient’s condition, compliance with discharge orders, as well as satisfaction with the patient’s perception of the overall inpatient experience. All data ratings are complimented by documentation of the patient’s direct comments. For more information, please click HERE.


Emergency Department Patient Experience of Care (ED PEC)

The Center for Medicare and Medicaid Services (CMS) has released updates regarding their Emergency Department Patient Experiences with Care (ED PEC). We have provided a summary of the highlights of this program and what you can expect. For more information, please click HERE.


AlaHA Presentation – February 2015

J. L. MORGAN & Associates recently presented at the AlaHA Leadership Forum to provide details regarding CAHPS® and how a Preventative Care program can be used to complement these regulated programs. For more information, please click HERE.


Clinical Group CAHPS® Program (CGCAHPS)

J. L. MORGAN & Associates has provided a synopsis of the Clinical Group CAHPS® program (CGCAHPS).  This program was designed to capture the patient’s experience in a practice setting. ACO’s and large provider groups are currently participating in these programs, but these are expected to affect smaller practices in the very near future. For more information, please click HERE.






Recent Updates



 CMS ED PEC Update


Preventative Care Informational Presentation


      Preventative Care National        Communication/Information










Post Discharge Follow Up Calls
Patient Satisfaction
Employee Morale/Satisfaction
Physician Opinion
Culture of Safety
Custom (Facility Specific Surveys)
Community Needs Assessment/
Market Share Analysi

Preventative Care Survey Program


We provide hundreds of facilities across the nation with cutting edge technology, offering them real time data for: HCAHPS, HHCAHPS, CG CAHPS, Patient Satisfaction, Culture of Safety, Employee Morale, Facility Specific Surveys.  Conducting telephone administered surveys; we provide real time data for our contracted facilities.  More>>


J. L. Morgan & Associates, Inc.
7057 Meadowlark Drive
Birmingham, Alabama 35242

Call us anytime at 205-995-4226, or click here to fill out our online form.


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J. L. Morgan & Associates, Inc.
7057 Meadowlark Drive | Birmingham, Alabama 35242
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