CAHPS® Approved | Cost Efficient | Real Time Data | Exceptional Customer Service

CAHPS®

Vendors must be certified by CMS to conduct these surveys on the hospital’s behalf. J. L. Morgan & Associates, Inc. is a CMS approved survey vendor which utizes the telephone mode for conducting

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POST DISCHARGE CALLS

J. L. Morgan & Associates, Inc. Discharge Outcome Program will attempt survey contact of 100% of the hospital’s “Inpatient” discharged patients within 24 – 48 hours post discharge. Our medically trained staff, mostly comprised on RN’s and LPN’s will assess the patient’s compliance with discharge orders, medication regimen, physician office follow up, along with accessing the patient’s satisfaction with the quality of care provided while under inpatient care. Should a patient be deemed “non-compliant” in any Preventative Care area, the hospital will be immediately contacted via an “alert email”.

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PATIENT SATISFACTION

J. L. Morgan & Associates, Inc. produces real time data pertaining to patient satisfaction for our client facilities. Patient Satisfaction surveys at J. L. Morgan & Associates, Inc. are strategically associated with HCAHPS surveys. Patient Satisfaction survey scores can be benchmarked in our database by bed size, facility location, or the entire database.

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HUMAN RESOURCES

During late 2004, the Agency for Healthcare Research and Quality (AHRQ) released a survey tool that would specifically access the safety culture of a hospital. The Culture of Safety survey provided by J. L. Morgan & Associates, Inc. is designed to assist the hospital client with creating a culture in which patient safety is an innate behavior.

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who we are

WHO WE ARE

J. L. Morgan was built on the belief that all hospitals and organizations, regardless of size or financial foundation, have the right to sound, cost effective methods of tracking and reporting how their organization is performing compared to the rest of the nation. With this thought in mind, we developed the foundation of what we stand for and what we believe.

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news and events

News and events