Our company is well seasoned in conducting HCAHPS, HHCAHPS, OAS CAHPS, Patient Satisfaction, Employee Morale, Discharge Outcome and Culture of Safety surveys. JL Morgan & Associates, Inc. operates with multiple surveyors and managers specializing in each area, while maintaining an audit and data department to ensure quality of care for our client hospitals. We are experiencing rapid growth, and intend to be the leader in our industry.
Vendors must be certified by CMS to conduct these surveys on the hospital’s behalf. J. L. Morgan & Associates, Inc. is a CMS approved survey vendor which utizes the telephone mode for conducting surveys. We feel this provides a more “personal touch” to the process versus mail or auto-dialer methods.
J. L. Morgan conducts the following CAHPS surveys;
- CGCAHPS (Provider)
- HCAHPS (Hospital)
- HHCAHPS (Home Health)
- OAS CAHPS (Outpatient/Ambulatory)
J. L. Morgan & Associates, Inc. Discharge Outcome Program will attempt survey contact of 100% of the hospital’s “Inpatient” discharged patients within 24 – 48 hours post discharge. Our medically trained staff, mostly comprised on RN’s and LPN’s will assess the patient’s compliance with discharge orders, medication regimen, physician office follow up, along with accessing the patient’s satisfaction with the quality of care provided while under inpatient care. Should a patient be deemed “non-compliant” in any Preventative Care area, the hospital will be immediately contacted via an “alert email”.
J. L. Morgan can provide a number of services for your Human Resources department as well:
- Employee Seperation
- Employee Morale
- Culture of Safety
If you don’t see what you are looking for, J. L. Morgan can also customize any survey to meet your expectations.