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Discharge Outcomes

J.L. Morgan has three surveys that focus on the post-discharge follow-up program. We offer a post-discharge outcomes survey, Behavioral Health DO survey, and OAS DO survey. 

 

Post Discharge Follow Up Call Program

The Center for Medicare and Medicaid Services (CMS) announced a proposed ruling that hospitals establish a post-discharge follow-up program. The ruling is based on a number of recent findings from CMS and the AHRQ that focused on transitioning patients from the hospital to their home or home health agency. Improved patient outcomes and reduced unplanned readmissions attributed to a comprehensive post-discharge follow-up program have led to this new ruling from CMS.

 

Along with cost, other supporting evidence for a post-discharge follow up process include patient compliance, adherence to discharge instructions and medication regimens, all which point to an improved care transition.

Benefits of Discharge Outcomes:

We believe that there are many benefits to having a post-discharge follow-up program.

  • Provides real-time alerts and notifications to hospitals and organizations specific to:

    • Patients whose condition has worsened since discharge

    • Patients who formally request a return call from the hospital

    • Patients expressing dissatisfaction with the hospital experience

    • Patients expressing confusion with prescribed medications

    • Determines patient’s compliance in taking prescribed medications and following discharge instructions

    • Includes pertinent patient comments about their stay

Impact on Readmission and Patient Satisfaction: 

The program has proven to have a tremendous impact on preventing unplanned 30-day readmissions by up to 2.9%. Along with impacting readmissions, because hospitals are able to provide service recovery in a more timely manner, HCAHPS scores typically are impacted by improved scores from 5-8%.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Program Highlights:

There are several key highlights to the Preventative Care Program which include;

  • Ensures patients are contacted as early as 24 – 48 hours from patients discharge from the hospital.

  • Accesses patient’s care and address any questions they may have regarding their discharge.

  • Surveys conducted by medically licensed and trained interviewers.

  • Reaches up to 60-70% of your patients giving hospitals a ‘jump-start’ to address immediate patient concerns and begin service recovery.

 

Patient Comments: 

As stated, our Preventative Care Program is more than just a survey, Our “Patient Comments” section allows the hospitals a number of benefits including;

  • Opportunity to hear ‘directly from the patient’.

  • Captures more than a ‘yes’ or ‘no’ response, but comments and feedback directly from the patient.

  • Alert notifications emailed for “negative’ comments,

  • Provides feedback crucial for all areas of the hospital including nursing, physicians, environmental and administration.

Post Discharge Outcomes

(DO)

J. L. Morgan & Associates, Inc. Discharge Outcome Program will attempt survey contact of 100% of the hospital’s “Inpatient” discharged patients within 24 – 48 hours post discharge. Our medically trained staff, mostly comprised of RN’s and LPN’s will assess the patient’s compliance with discharge orders, medication regimen, physician office follow up, along with accessing the patient’s satisfaction with the quality of care provided while under inpatient care. Should a patient be deemed “non-compliant” in any Discharge Outcomes Nursing Assessment Program, the hospital will be immediately contacted via an “alert email”.

Helpful Tips:

Resources:

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