CAHPS

J.L. Morgan & Associates, Inc. has been a CMS-approved CAHPS survey vendor since 2005. We strive to be innovated and leaders in the healthcare field. Our database HCAHPS averages 5 to 8% higher than the national average.

Clinical Group CAHPS

(CG CAHPS)

J.L. Morgan has over 30 facilities that utilize the AHRQ 3.1 version of CG CAHPS. This survey is designed to capture more information at the provider level. The CG CAHPS was created to understand better, assess, and improve patient care experiences. This survey is offered in Spanish and English and asks patients about their experiences with care from an ambulatory care provider over 6 months.

Helpful Tips:

CAHPS Clinician & Group Adult Survey 3.1 – Released in the fall of 2020. This is the script used when surveying adults for CG CAHPS.
CAHPS Clinician & Group Child Survey 3.1 – Released in the fall of 2020. This is the script used when surveying Children for CG CAHPS.
2021 Guidelines for Using the CAHPS® Clinician & Group Survey – The most recent guidelines for CG CAHPS.

Resources:

CG CAHPS Database – AHRQ site on the survey and a reporting database.
CAHPS Clinician & Group Survey – The AHRQ website with more information about CG CAHPS.

HCAHPS®

(Hospital)

The Hospital Consumer Assessment for Providers and Systems (HCAHPS) survey was developed in 2005 by the AHRQ to help provide a standardized hospital survey regarding patient satisfaction. Results from the survey are publically reported to provide consumers with comparative information so they can make an informed decision when selecting a hospital for their care. The HCAHPS survey is also one of four domains that are part of the Value Based Purchasing Program, which is used for Medicare reimbursement.

Helpful Tips:

HCAHPS 101 – An introduction to HCAHPS
HCAHPS Top Box Methodology – Each measure that makes up the composites
CMS Stars Ratings– How HCAPS Stars ratings are calculated
2022 HCAHPS Fact Sheet– (CAHPS® Hospital Survey) This has not been updated by HCAHPS.
2022 Survey Instruments English Telephone Script and Spanish Telephone Script – The script explains the purpose of the survey and confirms necessary information about the patient. Interviewers must not conduct the survey with a proxy.

Resources:

HCAHPS Quality and Assurance Guidelines – CMS version 18.0 March 2023.
Technical Notes for HCAHPS Star Ratings – 2023 five-star quality ratings to its Compare website, the Centers for Medicare & Medicaid Services (CMS) publish HCAHPS Star Ratings on its Hospital Compare Website. Star Ratings make it easier for consumers to use the information on the Compare Web sites and spotlight excellence in healthcare quality.
HCAHPS Percentile Table – This is the link to the most recent HCAHPS Percentile Table (01/31/2024). You can compare your percentages to the national percentiles.

HOME HEALTH CAHPS®

(HHCAHPS)

Beginning in October 2010, Home Health agencies were required by CMS to participate in HHCAHPS surveys. Vendors must be certified by CMS to conduct these surveys on the Home Health agencies’ behalf. J. L. Morgan & Associates, Inc. is a CMS-approved survey vendor. Survey vendors are very important for home health agencies because per CMS, Home Health agencies are not permitted to conduct their own HHCAHPS surveys. In June of 2022, J.L. Morgan had a response rate of 37.49% which was above the National response rate of 21.24%.

Helpful Tips:

HomeHealthCahps.org – Official website for news and information on HHCAHPS

Resources:

HHCAHPS Protocols and Guidelines 15.0 – The most recent update was in January 2022.
HHCAHPS Questionnaire – The most recent update was in January 2022 for the Home Health Care CAHPS® Survey

OAS CAHPS®

(Outpatient Ambulatory Surgery or Services)

J.L. Morgan is pleased to be a CMS approved vendor for the OAS (Outpatient Ambulatory Surgery or Services). This survey includes questions about the patients experiences regarding their surgery or procedure, check-in process, communication and responsiveness of staff, cleanliness of the facility, and discharge process for the patient. We at J.L. Morgan preform this survey to receive the patiences feedback on their experience to help better their results and help you as a company!

Helpful Tips:

Introduction to OAS CAHPS – This is a PowerPoint by J.L. Morgan to help you learn more about OAS CAHPS survey.

Resources:

OAS CAHPS Protocols and Guidelines – The most recent is version 8.0 from November 2023.
Proposed Rule for Calendar Year 2023– (IMPORTANT UPDATE) Announced on July 22 of 2022 from OAS CAHPS website. CMS has issued the mandates for participation. Effective January 2024 participation is required of HOPDs, (Hospital Based Outpatient Departments). Effective January 2025, all ASCs, (Ambulatory Surgery Centers) will be required to participate

ED CAHPS®

(Emergency Department CAHPS)

In April 2016, CMS announced the 3.0 feasibility test for the Emergency Department was completed. The test included patients discharged from the ER directly back to the community. This test was conducted in several forms including; mail notification of an online survey; email notification of an online survey; email notification followed by mail notification and phone administration; and a real-time ED-distribution of a paper survey by hospital staff with a mail-in or phone option for completion.

Helpful Tips:

ED CAHPS English Survey– This is the English version of the ED CAHPS survey that is provided by CMS.
ED CAHPS Spanish Survey – This is the Spanish version of the ED CAHPS which is provided by CMS.
FAQ about ED CAHPS– CMS has provided Frequency-Asked Questions

Resources: