CAHPS® Approved | Cost Efficient | Real Time Data | Exceptional Customer Service

CAHPS®

Vendors must be certified by CMS to conduct these surveys on the hospital’s behalf. J. L. Morgan & Associates, Inc. is a CMS approved survey vendor which utizes the telephone mode for conducting surveys. We feel this provides a more "personal touch" to the process versus mail or auto-dialer methods.

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POST DISCHARGE CALLS

J. L. Morgan & Associates, Inc. Discharge Outcome Program will attempt survey contact of 100% of the hospital’s “Inpatient” discharged patients within 24 - 48 hours post discharge. Our medically trained staff, mostly comprised on RN's and LPN's will assess the patient’s compliance with discharge orders, medication regimen, physician office follow up, along with accessing the patient’s satisfaction with the quality of care provided while under inpatient care. Should a patient be deemed “non-compliant” in any Preventative Care area, the hospital will be immediately contacted via an “alert email”.

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PATIENT SATISFACTION

J. L. Morgan & Associates, Inc. produces real time data pertaining to patient satisfaction for our client facilities. Patient Satisfaction surveys at J. L. Morgan & Associates, Inc. are strategically associated with HCAHPS surveys. Patient Satisfaction survey scores can be benchmarked in our database by bed size, facility location, or the entire database.

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HUMAN RESOURCES

During late 2004, the Agency for Healthcare Research and Quality (AHRQ) released a survey tool that would specifically access the safety culture of a hospital. The Culture of Safety survey provided by J. L. Morgan & Associates, Inc. is designed to assist the hospital client with creating a culture in which patient safety is an innate behavior.

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who we are

Who we are

J. L. Morgan was built on the belief that all hospitals and organizations, regardless of size or financial foundation, have the right to sound, cost effective methods of tracking and reporting how their organization is performing compared to the rest of the nation. With this thought in mind, we developed the foundation of what we stand for and what we believe.

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news and events

News and Events

Testimonials

  • The Clinical Discharge Call Back Program has made a significant impact on several areas of patient care including a reduction in readmissions and improvement in the patient experience. This companywide program has made discharge calls a seamless, yet essential component supporting the communication and patient participation in the transition and discharge process.

    Patty K. Scott, RN, MSNA, BSN, RHIA, CPMSM, CPHQ
    VP, Quality/Case/Risk/Regulatory Compliance
    IASIS Healthcare Corporation
  • In our short time with your company, we have really enjoyed not only the great product you produce but also the exceptional customer service and care you provide. We are looking forward to a very long relationship with J.L. Morgan and Associates!

    Rodney Clark, COO, North Sunflower Medical Center
  • Compared to our previous vendor, J. L. Morgan always goes above and beyond our needs in delivering fast and helpful customer service to their clients

    J. L. Morgan Client