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About Us

Transforming The Patient Experience In Real-Time!

For the last eighteen years, we have been partnering with healthcare agencies as their CMS-approved vendor to improve patients' experiences in real time!

Our Mission

J.L. Morgan was built on the belief that all hospitals and organizations, regardless of size or financial foundation, have the right to sound, cost-effective methods of tracking and reporting how their organization is performing compared to the rest of the nation. With this thought in mind, we developed the foundation of what we stand for and what we believe.

  • Providing real-time data – If it isn’t timely, it isn’t valid.

  • Ensuring the most cost-efficient surveys available.

  • Our surveys are captured via telephone mode or web-based. We ensure a personal interaction with your patients resulting in increased survey responses.

  • We offer our clients direct access to our management team if they call “1-800″ Helpdesk”. 

Our Management Team


Jeff Morgan

President & CEO



Latrice Lawson

Data Manager



Brooke Robinson

Marketing and Communications



Wendy Dew

Human Resources/Patient Satisfaction/DO/ED Discharge Outcome Programs


Kristi Headshot.jpg

Kristi Burgess, DNP, RN

Director of Business Development


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