CAHPS® Approved | Cost Efficient | Real Time Data | Exceptional Customer Service

CAHPS Services

J. L. Morgan & Associates, Inc. has been a CMS approved CAHPS survey vendor since 2005. We strive to be innovated and leaders in the healthcare field. Our database HCAHPS averages 5 to 8% higher than the national average.

CG CAHPS®

J. L. Morgan has over 30 facilities that utilize the AHRQ 3.1 version of CGCAHPS. This survey is designed to capture more information at the provider level. The CG CAHPS was created to better understand, assess, and improve patient care experiences. This survey is offered in Spanish and English and asks patients about their experiences with care from an ambulatory care provider over a 6-month period. 

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HCAHPS®

The Hospital Consumer Assessment for Providers and Systems (HCAHPS) survey was developed in 2005 by the AHRQ to help provide a standardized hospital survey regarding patient satisfaction. Results from the survey are publically reported to provide consumers with comparative information so they can make an informed decision when selecting a hospital for their care. The HCAHPS survey is also one of four domains that are part of the Value Based Purchasing Program, which is used for Medicare reimbursement.

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RESOURCES

  • HCAHPS Phone Script (English)AHRQ site on the survey as well as a reporting database
  • HCAHPS Quality and Assurance Guidelines – CMS version 17.0 March 2022
  • Technical Notes for HCAHPS Star Ratings – 2022 five-star quality ratings to its Compare Web sites, the Centers for Medicare & Medicaid Services (CMS) publish HCAHPS Star Ratings on its Hospital Compare Web site. Star Ratings make it easier for consumers to use the information on the Compare Web sites and spotlight excellence in healthcare quality.
  • HCAHPS Percentile TableThis is the link to the most recent HCAHPS Percentile Table (10/26/2022). You can compare your percentages to the national percentiles.

HOME HEALTH CAHPS®

Beginning in October 2010, Home Health agencies were required by CMS to participate in HHCAHPS surveys. Vendors must be certified by CMS to conduct these surveys on the Home Health agencies’ behalf. J. L. Morgan & Associates, Inc. is a CMS-approved survey vendor. Survey vendors are very important for home health agencies because per CMS, Home Health agencies are not permitted to conduct their own HHCAHPS surveys. In June of 2022, J.L. Morgan had a response rate of 37.49% which was above the National response rate of 21.24%.

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  • HHCAHPS 101 An introduction to HCAHPS (Updating in progress)

RESOURCES

OAS CAHPS®

J.L. Morgan is pleased to be a CMS approved vendor for the OAS (Outpatient Ambulatory Surgery or Services). This survey includes questions about the patients experiences regarding their surgery or procedure, check-in process, communication and responsiveness of staff, cleanliness of the facility, and discharge process for the patient. We at J.L. Morgan preform this survey to receive the patiences feedback on their experience to help better their results and help you as a company!

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RESOURCES

  • OAS CAHPS Protocols and Guidelines The most recent is version 7.0 from November 2022.
  • Proposed Rule for Calendar Year 2023– (IMPORTANT UPDATE)  Announced on July 22 of 2022 from OAS CAHPS website. CMS has issued the mandates for participation. Effective January 2024 participation is required of HOPDs, (Hospital Based Outpatient Department). Effective January 2025, all ASCs, (Ambulatory Surgery Centers) will be required to participate. 

ED CAHPS®

In April 2016, CMS announced the 3.0 feasibility test for the Emergency Department was completed. The test included patients discharged from the ER directly back to the community. This test was conducted in several forms including; mail notification of an online survey; email notification of an online survey; email notification followed by mail notification and phone administration; and a real-time ED-distribution of a paper survey by hospital staff with a mail-in or phone option for completion.

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